Here are a few updates you might have missed

Here are a few updates you might have missed

Here at Helpmonks, we live and breathe our shared mailbox product daily, and as such, our team continues to improve and add features to the product. So much so, that we almost release something new weekly (you can check this on the Helpmonks RoadMap).

Here are some enhancements you might have missed from the last few weeks;

Add multiple email-addresses for a customer

Up to now, each customer record in Helpmonks could only contain one email-address. With the recent update, this is a thing of the past. You can now add as many email-addresses to a customer record as you like. With this, the email history is combined independently of the sender writing you from a different email address.

On the topic of customer records, we've also enhanced the search and indexing of records, and you should have a faster experience from now on when you search for an email in Helpmonks.

You can now delete an individual message in the email conversation

Ever had a message in your email conversation that you wanted to get delete? Maybe an auto-reply or some other message that got mixed in?

If so, you are in for a treat. The latest update to Helpmonks allows you to delete individual messages in the email thread.

Enhancements for the Group section

We've enhanced the Groups listing pages some more. Whereas before, you were only able to see the emails assigned to the Group under "Assigned (to the group)" you will now see emails that are also assigned to you. We've also added an overview on top and renamed the link to "Assigned (mine & group)" to make this more obvious.

Furthermore, we've cleared up the Assigned and Pending section, so that you will see with a glance which conversations are assigned to users or a group.

All in all, these changes mean less switching for you and your team between mailboxes and groups and staying more focused.

Quickly switch to the dark or light theme for the message view

If you rock the dark theme, there are always some messages that might not show everything properly (we try very hard, but some emails are weirdly formatted). With the new switch setting, you can quickly view the message in the light theme.

Code formatting in the editor

While a small thing, I bet those of you who drop into the HTML code view in the editor from time to time will appreciate this minor enhancement. That is, we've added a code enhancements plugin to the editor, which shows you the code colorized, and you also get line numbers.

Get your team under control with a shared inbox

Get your team on the same page and organize your sales and support requests. Check out why over 2,000 organizations use a shared mailbox from Helpmonks to stay calm. Get started with a 30-day free trial.

What people are saying about Helpmonks

I really appreciate you always improving the product. Makes it apleasure to use.Have a great weekend!


FYI,very happy customershere at Oosterpoort, we use helpmonks on a daily basis :-)


We really enjoy working with Helpmonks every day. It made ourcommunication with our customers so much easier.Thank you.


Did you know?

Helpmonks is the only shared mailbox solution that offers multiple deployment options

Hosted Edition

Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Your data is safe and your privacy is respected.

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Want your own server with unlimited mailboxes? Our cloud servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

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One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand anEmail Marketing Platform, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello, Zapier, Slack, Livechat, Chatra, a Developer API, and much more.

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