Our no-nonsense approach to team email and a shared inbox

Our no-nonsense approach to team email and a shared inbox

At Helpmonks, we think email is a great communication tool.

I know that many proclaim “the end of emails.” However, I argue that we are far from it. For example, take Slack – one of many instant communication tools that try to replace email. Despite the high usage of those tools, email is still here. Quite the contrary, as we see a massive uptake for email platforms. After all, everybody knows that instant messaging is a total productivity killer. I couldn’t imagine being interrupted, ever so often to answer, someone’s question. And let’s be honest, those tools are used for other “messages” than the essential, i.e., the latest news or for some “team-spirit” a funny post of something.

Email on the other hand, allows you to read a message, think about the reply, and send it at your time. Apart from that, productivity gurus have long agreed that using a designated time for answering emails, is exceptionally productive and lets you get other work done. That is unless answering emails is your job.

Besides, for a workgroup, retention, and historical purposes, email is the perfect messaging tool. With a proper email platform system, an email becomes a wealth of information. It helps your team to help not only your customers but also get a better understanding of your customers.

The above is one of the reasons why we invest so much time and energy on making Helpmonks the undefeated email platform for your team.

Helpmonks is so much more than just an email platform. By using Helpmonks, you will not only control your team emails but also get an entire picture of your customers. You will see how many times they contact you, why they contact you, and so much more. Furthermore, your organization will finally be able to see how much time you spend and how effective you are in communicating with your customers.

Communication between team members is increased by assigning a conversation or by only leaving notes to each other. This collaborative approach to email, in turn, keeps your whole team in sync.

We have been thinking a lot about how we can continue our customers further and, to that end, will release our new Group / Workgroup feature in the coming days.

The Group functionality will take your team emails to the next level by unburdening individual team members and delegate email conversations to a group. Needless to say, but we think this will help our customers significantly. Make sure to read more about it in a few days or book a web-session now to see it in action.

The release of Groups in Helpmonks marks another milestone for us. However, we don’t stop here. We are already at work on “Helpmonks Engage” – an add-on for customer engagement with Live-Chat and email marketing.

Our mission is to provide the best email platform for teams. This strategy is also reflected in our pricing, as with Helpmonks, you can bring your whole team on-board without worrying about price explosion as Helpmonks’ pricing is based on the number of mailboxes and not per user.

Furthermore, we have editions with dedicated cloud servers and self-hosting. Moreover, we promise to keep your data safe at all times and never mine your emails or attachments.

So, there you have it, our approach to no-nonsense team email in your shared inbox. We are a passionate bunch of people who work hard every day, thinking about how we can help you to work more efficiently with your companies emails. Join us to see how it works.

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Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model


Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox


Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now