Helpmonks Shared Inbox RoadMap and Release-Notes 2019

Helpmonks Shared Inbox RoadMap and Release-Notes 2019

For the past five years, we have been using Trello for the Helpmonks Shared Inbox RoadMap and for archiving all Release-Notes (they go back to 2015). Just like in recent years, we have now updated the public Helpmonks RoadMap and created a new Trello board with all the releases of 2019.

The URL to the public Helpmonks RoadMap hasn’t changed and can be found at https://trello.com/b/y6QD1aEN. We encourage you to vote on features you like to see and actively shape the product. We watch our RoadMap closely and do make decisions on what to build based on your votes!

All the releases made in 2019 are now located at https://trello.com/b/pBqgTtwX

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Helpmonks Dashboard Customization
Helpmonks Release Notes April 2019

Now that most infrastructure changes are behind us and you hopefully reap the benefit from those changes, we are back to enhancing Helpmonks to bring you the best shared inbox solution on the market. That said, here is what is new for April 2019; Send emails to all company users…

Helpmonks website 2019
Helpmonks in 2019: the year in review

2019 was an outstanding year for the Helpmonks email platform. I'll take you on a short journey to highlight some of the most notable features and enhancements that arrived for Helpmonks in 2019; An enhanced Dashboard At the start of 2019, we've introduced a new way for our customers to…

Helpmonks All-in-one Customer Service Platform
Features and enhancements that were added to Helpmonks in February 2019

Since the beginning of 2019, we've been working on many enhancements for your team emails. Here are the ones we made available in February. You can also follow public Helpmonks RoadMap to get updated and vote on features. Global shortcut to compose a new message Many of you like the…

Helpmonks - Release Notes July 2019
Helpmonks Release Notes July 2019

Despite, the excessive heatwave, we released a lot of new features and updates to make your experience for your shared inbox even better. Notably, the most exciting update in July was the release of the Helpmonks Progressive Web App (PWA). Among other enhancements, we added a "Do not disturb" option,…

Helpmonks Usage Report
Helpmonks Release Notes May 2019

The month of May marked the arrival of some significant enhancements to Helpmonks - shared drafts, preview icons for attachments, including a new attachment view and an enhanced PDF viewer, a brand new usage report, and performance improvement across the board. Shared Drafts As of immediately, you have the option…

Helpmonks Labels for customers
New: Labels for your customer records

We are thrilled to announce the availability of labels for your customer records. Just as with emails, you are now able to filter customers by labels and organize them the way you want. While this might sound trivial at first, the benefit of labeling your customer records will show when…

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Excellent option for collaborating email amongst your team
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Helpmonks is a great tool that our company utilizes and depends on
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A really good solution to manage customer support mailbox
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Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now