The Helpmonks PWA is here

The Helpmonks PWA is here

We are incredibly excited to announce that the Helpmonks Progressive Web Application (PWA) is now available. The Helpmonks PWA “installs to your home screen” on mobile devices, installs as an “application” on all operating systems, and allows for native notifications.

However, before you go about “installing” the Helpmonks PWA, we want you to be aware of how PWA’s work and their limitations. PWA’s are a type of mobile app delivered over the web and are built using standard web technologies like Javascript, CSS, etc. While PWA’s work in the browser, they allow “app-like” features such as being independent of connectivity, install to the home screen and push messaging dependent on browser support.

Given the above, the Helpmonks PWA is deployed automatically on your desktop browser and does a lot of the hard work in the background. We’ve implemented the Helpmonks PWA background features in the recent weeks to our servers, and you should have already experienced a more performant Helpmonks because of it.

Helpmonks PWA on your desktop

If you want to deploy Helpmonks as a standalone application on your desktop, all operating systems are supported, you can do so with the help of Google Chrome. The current version (v75.x) already allows you to install applications. As of the upcoming Google Chrome version 76 (released on July 30th), you will also be prompted to install the Helpmonks app within Google Chrome.

In addition to the installation, you will also receive native desktop notifications, independent if the application being in the foreground or not.

You can read more about this on our Helpmonks PWA desktop how-to page.

Helpmonks PWA for your mobile device

The most significant benefit of the Helpmonks PWA is that it can be installed as an app on your mobile device. Depending on your mobile device, Apple’s iOS or Android, the Helpmonks PWA can (almost) provide a native experience for you.

Helpmonks PWA for your Android

When you visit your Helpmonks account in Google Chrome on Android, you will be prompted to “add Helpmonks to your Home screen” automatically.

The significant advantage of the Helpmonks PWA on Android is that it will send you native notifications just like any other app on your phone. Also, due to how PWA’s are implemented on Android, your whole Helpmonks account is being cached locally, making it an almost native experience.

Please see our Helpmonks Android PWA how-to page for further help and information.

Helpmonks PWA for your iPhone/iPad

Apple’s implementation of the PWA technology is unfortunately behind (but they are catching up). Hence, there is no automated banner to install the Helpmonks app and unfortunately, no native notifications.

Nevertheless, when you visit your Helpmonks account with your iPhone or iPad, you will see the option “add Helpmonks to your Home screen.” Adding Helpmonks to your home screen will cache your Helpmonks account on your device, making your experience much faster.

Please see our Helpmonks iPhone/iPad how-to page for further help and information.

New notification settings

Together with the Helpmonks PWA release, we’ve made two improvements to the notification settings. One is that you can now toggle a global “do not disturb” switch, which mutes all notifications across all devices. Additionally, you now have a setting for the “Tracking” notification (which previously sent out a desktop notification by default).

Helpmonks Notification Settings

Exciting times are ahead

We’ve been testing the Helpmonks PWA for several weeks now and have already seen the benefits of a “native” Helpmonks experience.

While we developed the PWA, we’ve continuously enhanced the mobile feature set of Helpmonks further. So, much so, that you have the same experience and features, independent of which device and desktop you choose to use.

While features of the Helpmonks PWA are highly dependent on the underlining system, Android taking the number one spot, operating systems are not far behind. With the help of Google Chrome, every desktop can now install the Helpmonks app natively.

We are continuing to enhance Helpmonks and continue to improve the workflow for your shared inbox. We hope that the addition of the Helpmonks app will help you to get your job done even better than before.

As always, we are looking forward to any feedback from you.

Thank you for using Helpmonks and being a customer.

Helpmonks non-profit discount
Non-profit organizations benefit significantly with a shared inbox

Since the launch of Helpmonks over five years ago, we have been supporting non-profit organizations with our shared mailbox service - Helpmonks. In case you don't know, any non-profit organization receives a 50% discount on any Helpmonks plan. Today, we are proud and honored to say that many non-profit organizations…

Helpmonks - Release Notes July 2019
Helpmonks Release Notes July 2019

Despite, the excessive heatwave, we released a lot of new features and updates to make your experience for your shared inbox even better. Notably, the most exciting update in July was the release of the Helpmonks Progressive Web App (PWA). Among other enhancements, we added a "Do not disturb" option,…

Helpmonks website 2019
Helpmonks in 2019: the year in review

2019 was an outstanding year for the Helpmonks email platform. I'll take you on a short journey to highlight some of the most notable features and enhancements that arrived for Helpmonks in 2019; An enhanced Dashboard At the start of 2019, we've introduced a new way for our customers to…

Helpmonks multiple attachment upload
New in Helpmonks: Upload multiple attachments

While this might not rock your boat as far as a new feature goes, it's one of those enhancements that make you more productive - you can now upload multiple attachments at once. We did not change the way you work with Helpmonks and how you upload attachments, but instead…

Helpmonks Usage Report
Helpmonks Release Notes May 2019

The month of May marked the arrival of some significant enhancements to Helpmonks - shared drafts, preview icons for attachments, including a new attachment view and an enhanced PDF viewer, a brand new usage report, and performance improvement across the board. Shared Drafts As of immediately, you have the option…

Helpmonks All-in-one Customer Service Platform
New features empowers Helpmonks users with customization

At Helpmonks, we’re huge believers that we don’t live in a one-size-fits all world. As such, we’ve designed our powerful suite of collaborative email, email marketing, and CRM tools to be as flexible as possible. We have a wide variety of types of users — from small startups to Fortune…

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model


Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox


Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now