Helpmonks Release Notes April 2019

Helpmonks Release Notes April 2019

Now that most infrastructure changes are behind us and you hopefully reap the benefit from those changes, we are back to enhancing Helpmonks to bring you the best shared inbox solution on the market.

That said, here is what is new for April 2019;

Send emails to all company users and internal users

By popular demand, we’ve now added an option where you can send an email to all users of a company. Besides, you can also send an email to all users of your team. This option is available when you compose a new email. Please note that this option is only available if you are on the “BLISS” or “GO FURTHER” plan.

Add links as custom fields

Many customers use our customers’ fields. Now, you can also turn a field into a link. Simply enter the link and save and Helpmonks automatically detects the link and displays it as such.

Remove a card in Trello

While you could always create a Trello card conveniently, there was funny enough, never a way to remove the card. This is now a thing of the past, as you can now remove a Trello card, too.

Email headers

Sometimes you need more than just the email body. You might need to check some more information. As of immediately, we store the email headers together with your email body indefinitely. You can access the email headers at any time, by clicking on the “show headers” icon

Re-design of the Dashboard

Our Dashboard received some more love. Now, there is a new way to customize the Dashboard. Furthermore, you can show all your mailboxes (from the legacy Dashboard) on the Dashboard as well. Last but not least, you can move the mailbox and the report panel to the left side, also.


While our editor is beloved by many, there was one thing that was always missing; – we never had an integrated SpellChecker. Hence, I’m happy to let you know that the new editor comes with an integrated SpellChecker.

While not “big features” in itself we wanted to let you know of the following two small but significant changes;

  • When you cancel composing an email, we will now also remove the accompanied draft. No more, zombie drafts.
  • Another improvement is that we are now storing your filter and grouping selection so that when you return to the list view you will see that same filter. Your filter selection is also restored when you sign in with another browser.

That’s it

To see what else was changed or fixed, please head over to our public Helpmonks RoadMap. As always, we welcome any feedback.

Helpmonks All-in-one Customer Service Platform
New in Helpmonks: Collision Detection

We are very excited to announce that the #1 requested feature for Helpmonks is finally here — Collision Detection! Collision Detection works in multiple ways — within the Helpmonks application and also upon sending replies from your email client. Within the Helpmonks application, you will now see a status when someone is viewing a…

Helpmonks website 2019
Helpmonks in 2019: the year in review

2019 was an outstanding year for the Helpmonks email platform. I'll take you on a short journey to highlight some of the most notable features and enhancements that arrived for Helpmonks in 2019; An enhanced Dashboard At the start of 2019, we've introduced a new way for our customers to…

Helpmonks All-in-one Customer Service Platform
Features and enhancements that were added to Helpmonks in February 2019

Since the beginning of 2019, we've been working on many enhancements for your team emails. Here are the ones we made available in February. You can also follow public Helpmonks RoadMap to get updated and vote on features. Global shortcut to compose a new message Many of you like the…

Helpmonks move to folder
New in Helpmonks: Labels are now also folders

We are very excited to announce our latest new feature for your shared mailbox in Helpmonks - your labels are now also folders. Having labels act as folders means that you can move emails to a label and are no longer limited to the default folders. Moving one or many…

Helpmonks All-in-one Customer Service Platform
New in Helpmonks — October 2017

The last few weeks have been busy here at Helpmonks. We all gathered for a team meeting in Germany, spent a great time together and also managed to release many new options to enhance your productivity in Helpmonks. Here are some of the highlights: Sort Sorting is now available in…

Helpmonks All-in-one Customer Service Platform
New in Helpmonks: Global compose button, Dashboard enhancements and other updates

Helpmonks is for ourselves an indispensable tool; hence we keep on tweaking, experimenting, enhancing, and (hopefully) make it on the way your favorite team email collaboration product. Here is what we've updated recently: New global compose button Since the new Dashboard was released, there was no direct way to write…

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model


Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox


Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now