Helpmonks Update: Things we’ve added in the recent weeks

Helpmonks Update: Things we’ve added in the recent weeks

We’ve been busy here at Helpmonks and enhanced your email collaboration platform with many useful features. Without further ado, here are some of the most notable ones:

User settings

There is now an account-wide setting available to set the expiration time for your users. Also, we’ve added a permission setting for you to disable viewing the performance reports for users. On top of that, and this is primarily for our customers with over 50 employees, you can now use the search to find a user quickly.

Reminders

Previously, when you received a reply from your client, the reminder still got executed afterward. We think that this just caused more confusion than being helpful. Hence we changed the behavior of a reminder now that when a reply arrives any reminder of the conversation will get removed. However, for those who like to keep the reminder, we provided the option to save the reminder.

Dashboard

While the email list automatically updates, we’ve added a “refresh” button for those impatient ones. Besides, we now take you to the conversation directly, instead of the popup window we used. We’ve also fixed some pesky bugs that updated the selections automatically, or the read/unread status didn’t work as expected.

Speaking of the Dashboard, you can now also see all your reminders on the Dashboard with the newly added “Reminders” status.

News Section

We’ve entirely re-factored our news section. Instead of just showing you one news popover, the news slides out from the right, and you can browse the stories right there. If you have your own Helpmonks server, you can also create your announcements along with ours.

Notifications

The notifications also got a lot of love in the last couple of weeks. To help distinguish between them, we’ve added a unique color to each notification. Furthermore, we simplified them and made them easier to read.

Short ID / Ticket Number

The “Short-ID” is now more visible in the message detail. Also, you have the option to show the “Short-ID” in the email list. Last but not least, you can now also search by the “Short-ID”.

Attachments

While we have many more ideas on how to handle attachments, we changed slightly on how to view attachments in Helpmonks now. Instead of just opening a new window and prompting you to download (depending on the browser setting) you will now first see the attachment in an inline window. From there you can choose to download the file. Of course, the option to download all attachments at once is still available in the right attachment panel.

Miscellaneous

  • The user list shows now the Avatars.
  • We’ve re-designed the notification when someone is viewing or replying to a message.
  • You can use a shortcut, “h a” to use the global compose window.
  • The desktop notifications text is now properly encoded.
  • There is now a new option to not include any previous replies in any outgoing emails, i.e., to Helpmonks users and emails to clients.
  • We updated the editor to the latest version which should fix issues with copy & paste from other applications.
  • We also added a brand new parsing engine in the backend which enhances the parsing of your emails. Also, we also added a new more secure way to display your messages within Helpmonks.

Next up

Many of you reached out and gave their feedback on the new Dashboard. We’ve gathered it all now, and we’ll make some changes to it real soon.

As mentioned above, we also want to make it easier for you to work with attachments and you should see some changes there soon too.

Lastly, our work on the “Groups / Teamwork” continuous on and should soon be available.

See why so many companies take to Helpmonks

Helpmonks is the only shared inbox solution on the market that has plans by mailboxes and not by users. Also, you can deploy Helpmonks with our managed dedicated servers or self-host it. An industry first. Check out what Helpmonks can do for you with our 30-day free trial.

Helpmonks All-in-one Customer Service Platform
New in Helpmonks: Global compose button, Dashboard enhancements and other updates

Helpmonks is for ourselves an indispensable tool; hence we keep on tweaking, experimenting, enhancing, and (hopefully) make it on the way your favorite team email collaboration product. Here is what we've updated recently: New global compose button Since the new Dashboard was released, there was no direct way to write…

Helpmonks - Profile - Where to go next
New in Helpmonks: Set where to go next for actions

Navigating your emails in your Helpmonks shared inbox just became more comfortable - you can now determine "Where to go next" after an action, e.g., set a reminder and stay on the page, or assign the conversation and go back to the email list. Previously we've had the option to…

Helpmonks website 2019
Helpmonks in 2019: the year in review

2019 was an outstanding year for the Helpmonks email platform. I'll take you on a short journey to highlight some of the most notable features and enhancements that arrived for Helpmonks in 2019; An enhanced Dashboard At the start of 2019, we've introduced a new way for our customers to…

Helpmonks Features Overview
Here are a few updates you might have missed

Here at Helpmonks, we live and breathe our shared mailbox product daily, and as such, our team continues to improve and add features to the product. So much so, that we almost release something new weekly (you can check this on the Helpmonks RoadMap). Here are some enhancements you might…

Helpmonks All-in-one Customer Service Platform
New in Helpmonks: Collision Detection

We are very excited to announce that the #1 requested feature for Helpmonks is finally here — Collision Detection! Collision Detection works in multiple ways — within the Helpmonks application and also upon sending replies from your email client. Within the Helpmonks application, you will now see a status when someone is viewing a…

Helpmonks All-in-one Customer Service Platform
New in Helpmonks: More options when you reply or compose a new message

We’ve been very busy lately here at Helpmonks and I’m happy to announce a few new features today. Action after a reply The option to either “stay in the current conversation, “jump back to the list” or “go to the next conversation” has been one of the most requested features.…

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model

Hosted

Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox

Self-Hosted

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now