New in Helpmonks: Variables and attachments in saved-replies and auto-reply
Hot on the heels of the brand new Dashboard in Helpmonks, we are announcing that you can now add dynamic variables, inline images
The available variables are the email address, first name, last name, and the full name of the sender and upon a reply also from the person who is replying. Also, you have a variable for the email address and the name of the mailbox.
Signatures already had some variables available, nevertheless we added the new variables to the signatures now too, so that you will have the same variables available everywhere.
In addition, we’ve added the option to add inline signatures and attachments to the saved-replies and the mailbox auto-reply. This
What’s next?
We are rounding up some internal code cleanup and will add some API enhancements and other changes based on the feedback we’ve received regarding the new Dashboard. At the same time, we are working on getting closer to a release date for the Group / Workgroup option.
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