Some updates

Some updates

Today we pushed a few updates to the Helpmonks platform. Some of these are direct user requests. Here is the list of changes:

  • Enabled search for custom fields. If you haven’t done so, check out the custom fields plugin
  • In the conversation list, messages that you have sent or replied to, are now show in italic and greyed out
  • In the message detail view all images show now properly for all devices (responsive)
  • Sending with the setting “sent from user” have now the proper email address
  • Replies to forwarded messages are now being assigned properly
  • Inline images and attachments in forwarded messages show now properly

All changes are already pushed to our servers and available to all users.

As always I like to thank our awesome customers for their feedback.

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A really good solution to manage customer support mailbox
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