Expanding our infrastructure

Expanding our infrastructure

Helpmonks definitely hit a nerve as a collaborative email platform. So much so, that we are seeing over 1000 new customers in the last few months alone.

As Helpmonks keeps growing, so has the demand on our server infrastructure. In the last few weeks and days we have been hard at work to expand our infrastructure.

As we are now processing far more than a hundred thousand incoming emails a month, we saw that there were a few delays on picking these up. Therefore, we have configured additional servers to process incoming emails. You should continue to receive your emails in the usual “seconds timeframe”, again.

As you can imagine, we are now up in the “millions of records” in our database. Hence, we also upgraded our database infrastructure to handle the GB’s of data and keep them stored in memory as much as possible for high performance on the web front-end.

We are very excited about the growth of Helpmonks and want to extend our thanks to all our customers. You are making Helpmonks a success!


Don’t know what Helpmonks is all about?
Helpmonks is the only team email management solution that has an intelligent collaborative email management approach. Helpmonks empowers you to take control of your team emails! Sign up for free today.

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, a completeLive-Chat tool, a mighty Email Marketing Platform that includes sending ofemail campaignsandemail automation, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now