New in Helpmonks: Get notified when no one replies to an email

New in Helpmonks: Get notified when no one replies to an email

The Helpmonks Team has been very hard at work and we are super excited to share with you our newest feature — The ability to be notified when when an email remains unanswered for a period of time.

Nowadays, no one can afford to miss out on responding to an email or leaving an important conversation unanswered. Together with our SLA feature, being able to respond to all email in a timely manner has never been easier.

This feature is being released as a new type of workflow. That means, you can combine “conditions” and “actions” to give precise control as to how the email should be handled when it’s not yet been replied to.

To set up your first time based workflow, navigate to your mailbox settings, choose the workflow tab and begin a new workflow. For the “segment” of the workflow choose “Execute based on the length of time a customer is awaiting a reply”. Then simply select the time, let’s say 1 hour.

Optionally, set conditions which must be met for your chosen actions to execute.

Now, choose the actions to occur when no response has been sent. For example, you may want to add a note and assign the conversation too. In addition, you’ll likely want to notify the users, regardless of their notification settings.

Now, upon save, two things will happen. First, the workflow will wait to run in the background, watching for any conversations according to your conditions. Secondly, the workflow will look back and be applied to all conversations which match its conditions in the last 24 hours.

We think this is a mighty great feature and we are sure you will make great use of it. We are very excited to share our work with you.

Want to control your team emails too?

Simply sign up today at for a free trial account and see how easy it is to take control of your team emails.

Helpmonks All-in-one Customer Service Platform
New in Helpmonks — October 2017

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Helpmonks All-in-one Customer Service Platform
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Helpmonks All-in-one Customer Service Platform
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Helpmonks All-in-one Customer Service Platform
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Helpmonks All-in-one Customer Service Platform
Four signs you need an email management system

Imagine this: It’s Monday morning and you’re pulling into the office, refreshed and raring to go. After grabbing some coffee and chatting with coworkers about how awesome your weekend was, you plunk down at your desk, fire up your email, the shared sales email, and your internal team chat. As…

Helpmonks All-in-one Customer Service Platform
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Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, a completeLive-Chat tool, a mighty Email Marketing Platform that includes sending ofemail campaignsandemail automation, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now