Service Level Agreement within your team email management system

Service Level Agreement within your team email management system

Timely customer support is crucial to the success of any organization. However, and especially when it comes to email management, there are not many tools available to help customer support teams to work efficiently with service level agreements.

Using Helpmonks you can create a service level agreement specifying the response time and then simply assign this service level agreement to a company. Afterwards, any email from a user of that company will automatically be marked as high priority and details of the service level agreement will be shown in Helpmonks as well as in the outgoing email to your team.

In short, your customer support team will never miss those important emails from customers with a service level agreement.

Power Tip: Service Level Agreements are also integrated with our workflow. With a customer workflow you can simply enable different actions for a specific customer or set automatic reminders for your team.

Team Email Management. Simplified

Handle your customer sales and support emails with our easy to use email management software. Create a shared inbox in Helpmonks for Sales, Marketing, Support and more.

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Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now