Changes to the notifications
Today we’ve re-designed the notifications and finally made it possible to customize the notification for assignment, i.e. when you are assigned to an email to be notified or not.
See, when we started out, it was evident to us that when you are assigned to a conversation that you always want to be notified by email or within Helpmonks (desktop notification) of any changes to the email thread, replies, comments, and so forth.
However, as we learned from our customers, this is not always the case. Many of our clients, use Helpmonks like an email client and are signed in to the application. Hence, doing away with the need for a notification altogether.
With the new notification changes, all Helpmonks users can now tailor to be notified when an email is assigned.
We are continuing to work towards more improvements to the Helpmonks platform and have some exciting stuff coming up.
We are working on a Team/Group option, merging of emails, and options to filter assignment list (Yayaya!).
Looking for a way to work smarter as a team?
Helpmonks is an email collaboration platform that helps you and your team to work smarter, faster and better on customer requests. Find out more at https://helpmonks.com
Trusted by over 2,000 organizations with millions of emails
Hosted, dedicated cloud server, or self-hosted
Helpmonks is the only vendor with a multi-deployment model
Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.
Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.
Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.
Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.
Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails
Secure and protected. Have full control over all data.