A word on your privacy and security at Helpmonks

A word on your privacy and security at Helpmonks

Recently, we’ve been hearing more about data breaches and also of companies not taking enough care of their customer data. Maybe even more upsetting is that there are even businesses that make it a habit of scanning your data (emails, documents, and so forth) and selling your information.

It is abandonedly clear that those businesses do not have the customer in mind and operate to achieve short-term gains.

We, at Helpmonks, are disgusted by such business practices. Each of our clients is protected by our promise that we will never scan their emails or sell their information. Not only is this a promise, but within our company, only two people have access to the database and servers.

Our communication between our servers is done on private IP addresses and to further improve security we also use SSL/HTTPS connection internally.

Helpmonks — a collaborative platform for your shared mailbox(es) — has been developed in such a way that we never need to have access to your email account, be it for retrieving or for sending messages, i.e. Helpmonks can never access your account or make changes to your emails on your behalf.

That said, we even take the deployment of Helpmonks a step further, as being the only shared mailbox solution on the market to offer an on-premise edition of Helpmonks. The Helpmonks self-hosted edition gives you full control over your data and who can access it.

The Helpmonks self-hosted edition is one of the best-kept secrets of Helpmonks. While we cannot name customers (again we are dedicated to the privacy of our clients), we can share that in the last four months alone, the self-hosted edition has been deployed multiple times within Fortune 500 companies. Companies love that they can run a complete email collaboration platform on top of their shared mailbox(es) within their own network.

In addition, we also give our customers the option to deploy our email collaboration platform on a dedicated server with our Helpmonks cloud server edition. While this edition is not located within your network, you still get the privacy that your organization requires. Each Helpmonks cloud server is a reserved instance (dedicated server) just for you. On top of that, you will also get our full support for every aspect of the Helpmonks cloud server, i.e. we take care of the operating system and the software for you.

To summarize, independent of what edition of Helpmonks you use, you are being protected by our promise to never ever scan your email or share or sell information about you. Not only is this a promise, but we also protect our network and deployment with the best safety tools available.

Should you ever have a question about how we handle emails or feel that there is an issue please reach out to us at any time.

What is Helpmonks all about?
With Helpmonks your team stays on top of things and emails become transparent for all to see. No more email silos, no more not knowing who replied.

Sign up today for free trial at https://helpmonks.com

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model


Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

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Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

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Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now