2-Step Verification is here

2-Step Verification is here

We are excited to announce that 2-Step Verification a.k.a Two-Factor Authentication is now available to all customers of the Helpmonks hosted-, cloud-server-, and self-hosted edition.

While the digital revolution has made our lives easier, there is always as a risk with storing your information online. At Helpmonks we’ve made it our goal to protect your privacy and security at all costs.

Now, we are making your Helpmonks security even safer with our new 2-Step Verification process. With 2-Step Verification enabled, no one can access your account, even if they would know your email address and password.

The idea behind 2-Step Verification is to combine a 3rd-party element with your login information to add an extra layer of security to your Helpmonks account. With the Helpmonks 2-Step Verification feature you can use an Authenticator app, e.g. Google Authenticator, Lastpass Authenticator, Microsoft Authenticator, Duo Security, and Authy, to log into your Helpmonks account.

Besides the above software solution, you can also use a hardware based security key, such as the famous Yubikey USB security key to access your Helpmonks account.


Enabling 2-Step Verification
As you are now all excited for your security, you can head over to “Your Profile” and under the new “Security” section enable 2-Step Verification.

Enabling 2-Step Verification is easy and all you need to do is to scan the Qr-code with your Authenticator app.

The next time you log in to your Helpmonks account, you will be asked to provide the 6-digit security code or the Yubikey. You can also switch between those two authentication mechanisms.


If you are an administrator of an Helpmonks account you will be happy to know that you will be able to help your users if they have an issue while signing into their account. In each user section, you now find a security option to either provide your users with a backup-key or to disable 2-Step Verification for them.


Next up
We are hard at work on some significant changes to the search in Helpmonks. The new search will be faster and will have more options. Obviously, this will be available to all customers as well.

Last but not least, we are working on one of the most requested feature — Collision Detection.

Stay tuned for some more updates real soon.


Looking for a way to work smarter as a team?
Helpmonks is an email collaboration platform that helps you and your team to work smarter, faster and better on customer requests. Find out more at https://helpmonks.com

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model

Hosted

Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox

Self-Hosted

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now