Changes and updates to the Helpmonks API

Changes and updates to the Helpmonks API

We just pushed a new release to our Helpmonks servers which contains the following updates to the API:

  1. The return data format has changed 
    The updated API now has the following returned format:
    success : true/false,
    error : contains error (only visible if success is false)
    results : contains the result
    You can find more details about it in our Developer documentation.
  2. New method: updateAssignee()
    The new updateAssignee() method allows you to quickly update the assignee of a conversation with the API. The new method is documented at
  3. Fix on creating a new conversation
    We found an issue when creating a new conversation that did not properly add the user of the conversation. In addition the documentation for creating a new conversation, shows more examples and explains the format to add a new user automatically.

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, a completeLive-Chat tool, a mighty Email Marketing Platform that includes sending ofemail campaignsandemail automation, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now