Drafts, drafts, drafts
We’re excited to announce that we released “Drafts” today. Drafts, as the name implies, autosaves your replies in Helpmonks and lets you easily return to them at a later time.
All your drafts show on the left side panel, and navigating to ‘Drafts’ lists conversations with unsent drafts. Clicking on a conversation with a draft will load the draft automatically in the editor.
Helpmonks will autosave your replies every 20 seconds as a draft. Additionally, there is a “save” icon now in the editor to save your reply manually.
Speaking of the editor, we also released an upgrade to the editor. With the update comes the ability to insert emoticons into your replies. Additionally, it should fix the “backspace” issue that some of you reported.
As always let us know how we are doing.
Want to know why so many startups take to Helpmonks?
Helpmonks is the easy solution to take your team email flow. Create a shared inbox in seconds and start to collaborate on every conversation. Create a Helpmonks account for free now at https://helpmonks.com
New in Helpmonks: Request approval before sending
We just released an exciting new feature that we've been working in recent weeks - Request Approval before Sending. How it works is that you can set certain users to have to request approval before their message gets sent out to the client. You set this within the user settings…
Helpmonks Release Notes May 2019
The month of May marked the arrival of some significant enhancements to Helpmonks - shared drafts, preview icons for attachments, including a new attachment view and an enhanced PDF viewer, a brand new usage report, and performance improvement across the board. Shared Drafts As of immediately, you have the option…
Helpmonks in 2019: the year in review
2019 was an outstanding year for the Helpmonks email platform. I'll take you on a short journey to highlight some of the most notable features and enhancements that arrived for Helpmonks in 2019; An enhanced Dashboard At the start of 2019, we've introduced a new way for our customers to…
New in Helpmonks: Collision Detection
We are very excited to announce that the #1 requested feature for Helpmonks is finally here — Collision Detection! Collision Detection works in multiple ways — within the Helpmonks application and also upon sending replies from your email client. Within the Helpmonks application, you will now see a status when someone is viewing a…
Helpmonks Release Notes April 2019
Now that most infrastructure changes are behind us and you hopefully reap the benefit from those changes, we are back to enhancing Helpmonks to bring you the best shared inbox solution on the market. That said, here is what is new for April 2019; Send emails to all company users…
New in Helpmonks: Get notified when no one replies to an email
The Helpmonks Team has been very hard at work and we are super excited to share with you our newest feature — The ability to be notified when when an email remains unanswered for a period of time. Nowadays, no one can afford to miss out on responding to an email or…
