Your workflow just got powered up

Your workflow just got powered up

We are extremely excited to bring another great update to our Helpmonks platform. This time to the already powerful workflow’s to handle your team email flow.

As of immediately, you can apply any workflow to any email, independent of the source of the email. Previously, workflow’s only applied to emails from customers. Now, you have the option to apply your workflow to customers only (just like before), to emails from subscribers only or to all emails.

As an example of the new workflow option, you could create a workflow to label all outgoing emails or even set a reminder for yourself on all replies to a certain segment of users. Another idea would be to automatically call your web service on any email that comes from a subscriber to update your CRM.

There are many more possibilities with the new workflow option and I’m sure you will make good use of this new feature.

In order to change your existing workflow’s you would have to edit them as we did not change the behavior of existing workflow’s.

As always, this request has been driven by our awesome Helpmonks community. Thank you for using Helpmonks and being a customer.

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Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, a completeLive-Chat tool, a mighty Email Marketing Platform that includes sending ofemail campaignsandemail automation, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now