New in Helpmonks: Enhanced options for forwarding emails

New in Helpmonks: Enhanced options for forwarding emails

We just released a very exciting update for Helpmonks — the option to include all attachments (or not) upon forwarding an email. In addition, you can now also choose which messages to include in the forwarded email.

Include all attachments upon forwarding

Previously, we only sent attachments newly added attachments when forwarding a message. For earlier replies with attachments, we included links to the attachments in the notification. However, now you have an option to either send all attachments of the email conversation or simply include the links.

We’ve made this a general setting (Administration / General Configuration). You can override this setting within each individual mailbox setting. Additionally, you can even select/de-select this option in the message dialog itself.

Remove messages upon forwarding

Also new, is the ability to remove certain replies from the email conversation when forwarding an email. When beginning a forward in Helpmonks, next to each reply you will now see a “remove” icon. Of course, you can include the message again with a simple click.

As always we would like to thank our awesome Helpmonks community for their ongoing support and requests.

Stay tuned for more updates coming your way real soon.

A shared mailbox service that simply works
Over a 1000 new customers within 8 months can’t be wrong. Check out what Helpmonks is all about and create your free account today!

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, a completeLive-Chat tool, a mighty Email Marketing Platform that includes sending ofemail campaignsandemail automation, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now