Helping enterprises with support for SAML 2.0 in Helpmonks

Helping enterprises with support for SAML 2.0 in Helpmonks

Managing users and groups and their logins is a challenge for enterprises all over the world. To that end, we are excited to announce support for SAML 2 in Helpmonks to make it easier for large teams to sign in to their team email collaboration platform.

Security Assertion Markup Language (SAML) is an open standard for exchanging authentication and authorization data between parties, in particular, between an identity provider and a service provider.

SAML is part of our Single-Sign-On (SSO) plugin and available in the “GO FURTHER” plan. The Helpmonks SAML integration works with an identity provider such as OneLogin, Auth0, Okta, Ping Identity, ADFS, Salesforce, SharePoint, and Azure.

Helpmonks SAML and oAuth plugin

In addition to SAML, the SSO plugin also offers OAuth authentication and enables signing in to a Helpmonks user’s account seamlessly over a token-based mechanism. Some of our customers, use OAuth to integrate Helpmonks into their portals or custom applications. To learn more about our SSO implementation please see our SSO documentation.

What’s next

We are currently working on a feature to allow syncing of all outgoing messages to your mail server (IMAP sync).

Besides that, we are working on the “Group / Workgroup” feature to enable our customers to assign, manage, and reply in groups.

As always, we are very excited about the future of Helpmonks. The
Helpmonks public RoadMap is available for you to vote on features. We always welcome any feedback.

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model


Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox


Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now