Things we’ve added in the recent weeks

Things we’ve added in the recent weeks

Once again, we’ve been busy here at Helpmonks and enhanced our email collaboration platform with many useful features.

Without further due, these are:

Chatra Chat Integration
In addition to the LiveChat plugin, we now also support the Chatra Chat plugin. Just like with LiveChat, you will receive chat transcripts and offline messages in your mailboxes.

Tracking Log
All tracking activities are stored in a log file now. Storing the tracking information helps our customers that need to provide a proof that emails are sent and received (for example, for Hippa compliancy).

Attachment enhancements
As an administrator, you can now set the maximum size of attachments that users can upload. After the maximum capacity is reached, the editor will not accept further uploads anymore. Additionally, we changed the design of the attachments in the editor a bit.
The print view now contains the size of each attachment, and for clarity, we changed the design a bit, too.

New workflow options
You can now use the workflow with an email domain only, e.g., @awesome.com, and the workflow will apply to all emails from @awesome.com
Besides, the workflow is now able to search for HTML comments within the email body. Parsing HTML comments enable you to parse commands or form elements within an email with the Helpmonks workflow.

Time zone detection
We detect the time zone you are in and will prompt you to update it if it defers from your settings.

Black and Whitelist
You now have the option to add email addresses to a Black and Whitelist. If you add an email address to a Blacklist, your users will not be able to send to those users anymore. Likewise, using the Whitelist, allows your users to only send to those email addresses.
The Black and Whitelist feature is available as an account-wide option and also within each mailbox. Our self-hosted customers can also add email addresses to a system-wide Black and Whitelist.

Original message
For each message, there is now an option to view the original raw email. Just click on the “original message” icon. The option to display the original message is available within 30 days of arrival.

Timezone settings
Apart from the already existing time zone setting, the new timezone options add:

– Set a system-side timezone
– Set an account-wide timezone
– Set a time zone for each mailbox
– The timezone can now also be displayed in the email list (this will show the time zone of the first email that comes in from the customer)
– Upon composing a new message or reply you can switch the timezone

With these new timezone settings, our customers with a worldwide team can make sure to reply to the customer’s timezone correctly, e.g., for time-sensitive message content (“please reply by tomorrow”).

Miscellaneous
When you manually forward an email to your mailboxes, it will now send the message back to you in an email notification (useful if you want to add something like a reminder, label, etc.)
When you link messages, it will now create a link in both email conversations.
Upon merging you now have the option to delete the merged conversation at the same time.
You finally don’t get a desktop notification anymore for your replies.

Coming up next
We are almost done with the option to “Group” and “Filter” emails in the email list. This will be a major enhancement and will surely improve your work with your emails.

Want to get to know Helpmonks?
Want to know what the buzz about Helpmonks is all about? Schedule a demo and we’ll be happy to show you all the amazing things Helpmonks can do for you and your team.

Helpmonks All-in-one Customer Service Platform
Helpmonks Update: Things we've added in the recent weeks

We've been busy here at Helpmonks and enhanced your email collaboration platform with many useful features. Without further ado, here are some of the most notable ones: User settings There is now an account-wide setting available to set the expiration time for your users. Also, we've added a permission setting…

Helpmonks All-in-one Customer Service Platform
New in Helpmonks: Adding attachments and images to notes

Welcome to 2018! We have many enhancements and features planned for this year. More on this in another post. For now, we are kicking off, 2018 with one of the most requested feature. As of immediately, you can add attachment and inline images to notes. Just like when you compose…

Helpmonks Usage Report
Helpmonks Release Notes May 2019

The month of May marked the arrival of some significant enhancements to Helpmonks - shared drafts, preview icons for attachments, including a new attachment view and an enhanced PDF viewer, a brand new usage report, and performance improvement across the board. Shared Drafts As of immediately, you have the option…

Helpmonks All-in-one Customer Service Platform
Your security and privacy in Helpmonks

We are excited to announce additional security and privacy features for your Helpmonks account. In September 2017, we published a blog post about how we secure your emails in Helpmonks and pledged that we never scan emails, sell your data, or do anything mischievous with your data. I'm happy to…

Helpmonks All-in-one Customer Service Platform
The updated and enhanced To-Dos are here

We've overhauled the To-Dos in Helpmonks entirely. The new To-Dos contain lists, groups, new notification settings, global shortcuts, a new design, and tighter integration into your shared inboxes in Helpmonks. Besides, the To-Dos are now available to all users of Helpmonks, independent of the plan level. The To-Do lists, previously…

Helpmonks editor splash
Updated editor for your emails

With today's update, we are releasing a brand new version of our editor. The editor brings faster performance, an optimized interface, and our new saved replies search and grouping feature. The first thing you notice when you compose a new email the next time in Helpmonks is that you have…

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model

Hosted

Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox

Self-Hosted

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now