New features empowers Helpmonks users with customization
At Helpmonks, we’re huge believers that we don’t live in a one-size-fits all world. As such, we’ve designed our powerful suite of collaborative email, email marketing, and CRM tools to be as flexible as possible.
We have a wide variety of types of users — from small startups to Fortune 500 companies — and trying to force either of them to behave like the other would be like herding cats. Actually, it’d be worse than that. It’d be like herding elephants; sure we could get them all going in the same direction, but they’d likely trample us in the process.
At any rate — we’re proud to announce that we’ve recently introduced three new customization features that allow any company to use Helpmonks to their suit their own needs and preferences. Let’s take a closer look at each:
Custom Fields
Helpmonks users can now add any custom field they want to their customer records. This can be a powerful tool, allowing our users to keep on file industry-specific information on their customers.
Want to know when someone last placed an order? Add a custom field. Want to know the source of a prospective customer? Add a custom field. Need to know a customer’s favorite food, color, and vacation destination? Add a custom field.
This is a big part of our recent addition of CRM features, and we expect it to provide a huge amount of value to all our users.
Custom Applications
Even with all the out-of-the-box software packages out there, there are many companies who have their own custom applications that are specific to their industry. For these firms, custom applications often pose problems because those applications are frequently limited in function, and they don’t always play well with other software packages.
Not so with Helpmonks! With this plugin it’s easy to bring in data from your custom application or data store into Helpmonks. You can create two kind of applications, one a dynamic app where data is being pulled and pushed to your web-service and the other is static data.
Customer Satisfaction Ratings
This one is specifically designed for Helpmonks users who provide customer service through our platform. This plugin allows our clients to gather customer’s satisfaction ratings on the fly. When enabled, customers can instantly let you know if they are happy with your answer. On top of that, you will have a beautiful report. All built within the Helpmonks platform.
Did you know that these three features are includes in the “BLISS” plan? Not only will you get these super useful features but further integration with Trello, Zapier, and LiveChat. Sign up for a 30-day free trial now.
These are just a few of our many features. Want to learn more? Schedule a demo and we’ll be happy to show you all the amazing things Helpmonks can do.
New in Helpmonks: Global compose button, Dashboard enhancements and other updates
Helpmonks is for ourselves an indispensable tool; hence we keep on tweaking, experimenting, enhancing, and (hopefully) make it on the way your favorite team email collaboration product. Here is what we've updated recently: New global compose button Since the new Dashboard was released, there was no direct way to write…
Helpmonks in 2019: the year in review
2019 was an outstanding year for the Helpmonks email platform. I'll take you on a short journey to highlight some of the most notable features and enhancements that arrived for Helpmonks in 2019; An enhanced Dashboard At the start of 2019, we've introduced a new way for our customers to…
Helpmonks Release Notes April 2019
Now that most infrastructure changes are behind us and you hopefully reap the benefit from those changes, we are back to enhancing Helpmonks to bring you the best shared inbox solution on the market. That said, here is what is new for April 2019; Send emails to all company users…
More power for your Helpmonks dashboard
When we introduced the new dashboard in Helpmonks many of you liked the concept of being able to see everything at once. This update takes the dashboard even further. Enhanced email panel options At the heart of the dashboard are the two panels that show you emails that are assigned…
Helpmonks Update: Things we've added in the recent weeks
We've been busy here at Helpmonks and enhanced your email collaboration platform with many useful features. Without further ado, here are some of the most notable ones: User settings There is now an account-wide setting available to set the expiration time for your users. Also, we've added a permission setting…
Features and enhancements that were added to Helpmonks in February 2019
Since the beginning of 2019, we've been working on many enhancements for your team emails. Here are the ones we made available in February. You can also follow public Helpmonks RoadMap to get updated and vote on features. Global shortcut to compose a new message Many of you like the…
Trusted by over 2,000 organizations with millions of emails
Hosted, dedicated cloud server, or self-hosted
Helpmonks is the only vendor with a multi-deployment model
Hosted
Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.
Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.
Cloud Server
Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.
Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.
