Introducing a new website, new plans, and new plugins

Introducing a new website, new plans, and new plugins

We are incredibly excited to finally share with you what we have been working on for the last few months — a new website, new pricing plans, and new plugins.

New website

It’s our pleasure to unveil our new website. Aside from the updated look, the new site highlights many aspects of the Helpmonks collaboration system, our new Helpmonks CRM, and our automated marketing engine. Furthermore, you will find dedicated sections for the Helpmonks Saas, Helpmonks Cloud Server, and the Helpmonks Self-hosted editions.

New plugins

As Helpmonks is a collaborative platform for your team emails, it only makes sense that we strive to help to integrate with other tools as much as possible. To that end, we are releasing today the following plugins/integrations:

  • Trello
    With the Trello integration, you can quickly create cards in your Trello board(s) within an email conversation in Helpmonks.
  • Custom Applications
    Custom applications enable you to bring in your information from your other system (CRM, etc.), be it dynamically from a web service or merely static HTML, into the sidebar of your email threads.
  • LiveChat
    We teamed up with the great folks at LiveChat to bring you a unique integration between Helpmonks and LiveChat. Chat with your customers on your website, capture chat transcripts and offline messages in your shared mailbox automatically. Additionally, the LiveChat agent extension delivers information inside Helpmonks to the chat agent in real-time.
  • Customer Satisfaction
    The customer satisfaction plugin appends a short survey to each outgoing email of your team and lets customers vote if the answer was to their satisfaction.

Also, we have enhanced the custom fields plugin, which adds the option to add custom fields to customer and company records.

New pricing plans

True to our mission, to bring a shared mailbox to every team, we have made multiple changes to Helpmonks pricing structure that will bring more value at an even more affordable rate for your business.

Same as before, our $9 per mailbox/month will continue to include features like Collision detection, Tracked emails, Saved replies, Companies & SLA, Reminders, full API access and many more. The $9 mailbox/month plan is aptly named “GET STARTED” and is still one of the best offerings for a hosted shared mailbox in the market.

Today, we are introducing two plans which include brand-new features:

Meet “BLISS FOR TEAMS”: $19 mailbox/month
Helpmonk Bliss for teams is new and is designed around the engaged and active Helpmonks team. This plan comes with all the features you have come to love but adds the following plugins; Trello, ToDoIst (coming soon), LiveChat, Custom Fields, Satisfaction Ratings, and Custom Applications. Also, you get unlimited workflows and a high powered search.

Meet “GO FURTHER”: $39 mailbox/month
The Helpmonks Go further plan is a true one-stop powerhouse for your customer engagement. Packed with every business-critical feature this plan includes our new Helpmonks CRM, our soon to be released automated marketing engine, and Group features. All of your customer relationships are already in your team emails. With these tools, there is no need to switch between systems or pay for additional tools.

Existing customers can upgrade to any of the new plans immediately or continue on their current one.

Also, and as Helpmonks is the only shared mailbox solution that offers multiple deployment options, our new website outlines the pricing options for a Helpmonks Cloud Server and the Helpmonks Self-hosted edition in more detail.

We know that deciding on a new tool for your email workflow is a challenging task. Hence, as of today, our trial is now 30-days long. An industry first.

What’s next?

As highlighted on our website, we are hard at work finishing all the features in our “GO FURTHER” plan, i.e., primarily the Helpmonks CRM and the Helpmonks automated marketing engine.

Development is also underway for the Group feature and many other enhancements.

As always you can see our current and future development on the public Helpmonks Roadmap.

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model

Hosted

Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox

Self-Hosted

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now