New in Helpmonks: IMAP syncing for outgoing message

New in Helpmonks: IMAP syncing for outgoing message

We just released an exciting new feature for Helpmonks IMAP syncing for outgoing messages. What this means, is that every new message or reply in Helpmonks will be synced to your mail server.

As Helpmonks works with forwarding an email from your shared inbox on the mail server to the shared inbox in Helpmonks, there was always the missing aspect of new messages or replies in Helpmonks not being available to you on your mail server.

With today’s IMAP synchronization feature, Helpmonks becomes, even more, an integral part to your shared inbox environment. While forwarding your emails from your shared inbox to Helpmonks always allowed you to keep a copy of each message on your mail server, with today’s IMAP sync option you will also have a copy of all outgoing messages from your shared inbox in Helpmonks on your mail server.

Head over to our IMAP sync guide to see how to enable this option now.

Please note that IMAP syncing is only available to customers on the “Bliss” and “Get further” plans. As always you can upgrade right within your Helpmonks account.

What’s next

We know many are waiting for a Group / Workgroup option in Helpmonks and we are happy to let you know that we are hard at work to enhance Helpmonks soon with the ability to work in Groups. More news is coming your way soon.

What is Helpmonks?

Handle your customers sales and support emails with our easy to use email management software. Create a shared inbox in Helpmonks for Sales, Marketing, Support and more.

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

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Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

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One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now