Helpmonks Blog

Articles on our products, customer experience, customer service and business growth.

Articles on our products, customer experience, customer service and business growth
Helpmonks can notify your Slack channels now too
Helpmonks can notify your Slack channels now too

We are excited to announce that the Helpmonks Slack integration is now available to all of our customers. The Slack plugin has been tested for a while now by some of our customers and the feedback has been great. Just as with our HipChat plugin the Slack plugin will notify…

Helpmonks selected to join Joyent’s node.js incubator program
Helpmonks selected to join Joyent’s node.js incubator program

We are proud and honored that Helpmonks has been selected by Joyent to participate as one of the first inaugural members to the Node.js Incubator program. After reviewing hundreds of applications, Joyent selected Helpmonks as it is completely build in node.js and leverages every aspect of node.js. Node.js is critical…

Master Boot Record and Recovery Partition fixes with Yosemite
Master Boot Record and Recovery Partition fixes with Yosemite

Today, I’ve had to spend most of my day with getting my MacBook Pro (13″ Retina) back to operation. For still unknown reasons my machine couldn’t boot back into MacOS X after a normal reboot. Funny thing is that I did not do anything special, like installing or messing with…

Razuna Digital Asset Management module for Drupal
Razuna Digital Asset Management module for Drupal

Sometimes here at Razuna, we’re reminded of why we offer open source digital asset management to people around the world. And this week, was one of those wonderful occasions. We received an email from Mandar Harkare, who told us that he had developed a Dupal module for Razuna. He even…

Deployment Models for Razuna Digital Asset Management
Deployment Models for Razuna Digital Asset Management

I often get the question about how Razuna can be deployed, so I decided to do a short blog post to outline the options. Some of our enterprise customers, prefer to to have Razuna deployed on their own servers, sometimes even behind firewalls. Other customers prefer to have us handle…

What does Open Source Mean for Digital Asset Management?
What does Open Source Mean for Digital Asset Management?

As you probably know, Razuna is an open source digital asset management software. This basically means that you can download the software and use it for free as long as you adhere to the AGPL license terms. So — the question is: Why do we do that? Why would we give our…

Get notified of new emails in HipChat from Helpmonks
Get notified of new emails in HipChat from Helpmonks

We are excited to announce the newest member to the growing Helpmonks plugin family — the Helpmonks HipChat plugin. With the HipChat plugin enabled your team can be notified in any HipChat room on incoming messages. However, to control the flow of notifications the HipChat plugin is tightly integrated into the workflow.…

Create Github issues from any email with one click
Create Github issues from any email with one click

One of the most useful benefits of a system like Helpmonks is that it combines customer requests or support enquiries in one central location for your whole team to collaborate upon. With this in mind, we created a integration plugin for Github. With the plugin installed, you can create issues…

Razuna approved as qualified DAM software vendor
Razuna approved as qualified DAM software vendor

Even though it may come as surprise to few, Razuna is actually a digital asset management (DAM) software. And now, it’s kind of official. The 10 Core Characteristics of a DAM system In May 2014, the DAM foundation finished laying the groundwork for a list of 10 core characteristics that define…

Helpmonks is free for open source projects and non-profit organizations
Helpmonks is free for open source projects and non-profit organizations

Helpmonks — the ridicolously easy way to manage emails with your team — launched in December to great reviews from over 1000 beta testers. Since then many customers are enjoying managing emails with their team in an efficient way daily. Today we want to emphasize that Helpmonks is completely free to use for open…

Service Level Agreement within your team email management system
Service Level Agreement within your team email management system

Timely customer support is crucial to the success of any organization. However, and especially when it comes to email management, there are not many tools available to help customer support teams to work efficiently with service level agreements. Using Helpmonks you can create a service level agreement specifying the response…

Add private notes to any email
Add private notes to any email

You can now add private notes to any email in Helpmonks. Simply check the “private notes” checkbox when you create a note in Helpmonks and it will show to you only (and in your emails) only. You can make private notes available to your team by unchecking the box again…

Press Release: Serial Entrepreneur Launches New Product to Disrupt Email Management for Teams
Press Release: Serial Entrepreneur Launches New Product to Disrupt Email Management for Teams

Nitai Aventaggiato — a serial entrepreneur who is also the founder of Razuna — announced today that he has launched his sixth company called Helpmonks. The promise of Helpmonks is to disrupt the email management space for teams. “When you come to think of it, you will undoubtedly see that a lot of companies…

Nothing wrong with Email – we just need better ways to manage it
Nothing wrong with Email – we just need better ways to manage it

Despite the current endeavors to re-imagine email, I think that the problem is not email per se, but is instead the way we use email. Proof of this is the existence of software products such as Mailbox and Gmail which present us with new ways to handle our ever growing…

Why privacy matters
Why privacy matters

https://embed-ssl.ted.com/talks/glenn_greenwald_why_privacy_matters.html The above talk by Gleen Greenwald has simply to many important messages in it to simply quote here (hence you need to see it). However, in the Q&A section, this stood out: Question: So Snowden is very, as we’ve seen at TED, is very articulate in presenting and portraying…

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, a completeLive-Chat tool, a mighty Email Marketing Platform that includes sending ofemail campaignsandemail automation, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now