Helpmonks Blog

Articles on our products, customer experience, customer service and business growth.

Articles on our products, customer experience, customer service and business growth
New option: default status for replies
New option: default status for replies

I’m excited to announce that we just added a new option for each mailbox, that is, we now have a “default status” that is automatically set when you reply to a conversation. The new option can be found under the mailbox settings and is called “Default Status”. Setting this to…

Change your subject
Change your subject

It has been a long time coming, but as of immediately you have the option to change the subject of any email conversation in Helpmonks. While this is not a “major feature” we know that many of you wanted to have this option. Sometimes, the minor changes are the most…

Razuna 1.8 RC1 (Release Candidate) is ready
Razuna 1.8 RC1 (Release Candidate) is ready

It gives me great pleasure to announce that Razuna 1.8 RC1 is now available to the general public. This is the first release candidate, meaning we deem this release to be stable and if no bugs are being reported we will turn this into the master release. You can help…

SLA and company editing received some love today
SLA and company editing received some love today

One of the best kept secrets of Helpmonks is that you can group your customers into companies and even assign Service-Level-Agreements (SLA) to these companies. Anyone who deals with support agreements knows that this feature alone is worth a lot for any service oriented usage of Helpmonks. Today we are…

A quote from 1986 that is more powerful today than ever
A quote from 1986 that is more powerful today than ever

This is our world now… the world of the electron and the switch, the beauty of the baud. We make use of a service already existing without paying for what could be dirt-cheap if it wasn’t run by profiteering gluttons, and you call us criminals. We explore… and you call…

The scary “The system is running in low-graphics mode” error message
The scary “The system is running in low-graphics mode” error message

The scary “The system is running in low-graphics mode” error message So, after moving from Mac to Windows to Linux, I went on a crusade to find the perfect Linux Desktop Environment. I originally installed Ubuntu 15.04 and quickly wondered off to Cinnamon, tried, Gnome 2 and 3, then XFCE…

Linux and “The system is running in low-graphics mode” error
Linux and “The system is running in low-graphics mode” error

So, after moving from Mac to Windows to Linux, I went on a crusade to find the perfect Linux Desktop Environment. I originally installed Ubuntu 15.04 and quickly wondered off to Cinnamon, tried, Gnome 2 and 3, then XFCE and tried Tiling Managers like AwesomeWM and i3. Without starting a desktop…

A few updates to Helpmonks
A few updates to Helpmonks

We’ve been hard at work here at Helpmonks and released a few updates that will enhance how you work with your customer emails. Overview of attachments Many of our customers get a lot of attachments with their emails. While you can now also send attachments within Helpmonks, you now also…

Who said the Linux desktop is dead?
Who said the Linux desktop is dead?

I recently moved from Mac OS X and a MacBook Pro 13 Retina to Windows 8.1 running on a Microsoft Surface Pro 3. While the Surface Pro 3 is a beautiful machine and the hardware is second to none, I wasn’t really satisfied. I felt like my productivity went from…

New editor brings option to add attachments and inline images
New editor brings option to add attachments and inline images

It’s been a while since we’ve posted an update here, but the Helpmonks team has been incredibly busy bringing you all kinds of enhancements. To that end, we are extremely excited to announce that we just added the option to add attachments and inline images within Helpmonks. However, we did…

Practical tips how to survive any conference
Practical tips how to survive any conference

Conferences are a fun place, great to learn new topics and to meet new people. Yet, for me they also take up a lot of energy and sometimes they can be a bit overwhelming. I have come up with some guidelines on how to survive a conference and like to share these with…

New workflow added to further control the flow of your team emails
New workflow added to further control the flow of your team emails

In today’s Helpmonks release we also added a new workflow condition that we think will benefit many of our customers. As of immediately you can add a workflow condition that checks for new emails that arrive within a certain time frame. Aptly, the new condition is called “arrives within the…

European Patent Office (EPO) uses Razuna to handle press media
European Patent Office (EPO) uses Razuna to handle press media

I often rant about the benefits of using the Razuna API to extend the functionality to other systems. Recently the European Patent Office went live with a DAM and CMS implementation that really uses Razuna’s DAM features and the API in an elegant way. Together with our German partner, ]init[,…

How to export metadata from Razuna DAM
How to export metadata from Razuna DAM

At our last webinar, which we incidently do for free every Tuesday at 11 am est, I had a few questions about manipulating metadata. You can manipulate them in many ways in Razuna. On a single asset, you can of course go to the asset details window and edit the…

How to format a USB Mac drive in Windows
How to format a USB Mac drive in Windows

So, I “officially” moved from Mac to Windows and got myself a Surface Pro 3 (wonderful machine), more on my move to the Surface Pro 3 in another post, though. Today I had a challenge to reformat my external USB drive, which is Mac formatted. Windows was able to see…

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