Helpmonks Blog

Articles on our products, customer experience, customer service and business growth.

Articles on our products, customer experience, customer service and business growth
What should we build next?
What should we build next?

Here at Helpmonks we value our customer’s requirements above anything else. While this might be a marketing slogan for some, we take this seriously and therefore ask; what we should build next? Yes, that right, help us decide how to expand Helpmonks and at the same time make Helpmonks yours.…

Small update for company users
Small update for company users

While we are on our way to open up Helpmonks to broader integration (Zapier, Custom Fields, Custom Application, etc.) here is a small new feature that some of our users requested. As of immediately there is an option to export all email addresses (company users) to a CSV file. Sometimes,…

It’s here: Change the TO on any conversation
It’s here: Change the TO on any conversation

We are excited to announce that one of the most requested options is finally available in Helpmonks, i.e. you can now change the “TO” in the web app itself. As changing the “TO” of any email conversation thread has some impact on the history and email flow, we tried to…

Making adding new labels easier
Making adding new labels easier

Many of our customers use labels to further categorize their team emails. As labels are not bound to a user, but to the whole shared inbox, all team members will work with the same labels. No wonder, labels is one of the most used feature in Helpmonks. As labels are…

Performance improvement for your emails
Performance improvement for your emails

We just pushed an update to our Helpmonks servers that increases the rendering of all emails by 20% – 40%. Furthermore, you should see that your HTML emails will render more accurate than before now. This is in line with our mission to bring you the best shared inbox solution…

More power to email forwarding in Helpmonks
More power to email forwarding in Helpmonks

As of immediately, any email you forward to a Helpmonks shared inbox will parse the header and will set the TO address to the email address you received the email from, i.e. when you reply to a forwarded email it will go out to the person who sent the email…

Send a new message from your shared inbox in your email client
Send a new message from your shared inbox in your email client

So far, you had to use the Helpmonks web app to send out a new message from your shared mailbox address. As of today, you now have an additional method where you can create new messages right from within your email client. To do this, you use the almighty email…

United and Star Alliance
United and Star Alliance

Update: United responded to this and I’ve posted their reply at the end. Being a 1k United member has its perks. You get free economy plus seating, six global premier upgrades (can be used for international flights), four regional premier upgrades a dedicated support line (which works 90% of the…

Enabling SSL for all on our hosted platform
Enabling SSL for all on our hosted platform

Back in 2008 when we started with the Razuna hosted platform using SSL was a unique option. Something we felt justified to ask our customers to pay an additional $2/month. Given that, SSL certificates were around $300/year or even more, this was a bargain. Jump forward to 2016 and providing…

Tools I use – Laptop
Tools I use – Laptop

I recently moved back to an Apple laptop after my experience with the XPS13 and Linux. My choice of laptop was the new Macbook 12″ with the Retina display. I know what some of you might say, after all the Macbook has a low powered chip and is not enough…

Why workflows will change your team’s email habits
Why workflows will change your team’s email habits

Helpmonks just became even more useful with the new Workfow feature. With workflows you can manage the flow of your team’s email even better. Let us take the example from our working example. Harry wants to automatically assign emails with a subject containing “bow” to Denise McCort, and add a…

How Helpmonks plugins make your team happy
How Helpmonks plugins make your team happy

Recently we noticed many of our competitors and partners are talking about email management, and how their email solutions integrate with their client’s workflows. However, at Helpmonks we believe that dictating the user’s workflow is inflexible and forces the user to change an established workflow within an organization in order…

Schedule Emails
Schedule Emails

We are very excited to announce that “Reminders” — one of my favourite feature — is now available in Helpmonks. Add a reminder to an email and don’t lose track of important conversations. Reminders are an excellent tool for a cleaner inbox for you and your team. Setting a reminder is straight forward. Simply…

Razuna 1.8 Release Candidate (RC) 2 now available
Razuna 1.8 Release Candidate (RC) 2 now available

Following on the heels of last months Razuna 1.8 RC 1 release, we are happy to announce that Razuna 1.8 RC 2 is now available. Razuna 1.8 RC 2 fixes some issues with the initial setup of the dedicated search server, issues with the basket and contains a few smaller…

Your workflow just got powered up
Your workflow just got powered up

We are extremely excited to bring another great update to our Helpmonks platform. This time to the already powerful workflow’s to handle your team email flow. As of immediately, you can apply any workflow to any email, independent of the source of the email. Previously, workflow’s only applied to emails…

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, a completeLive-Chat tool, a mighty Email Marketing Platform that includes sending ofemail campaignsandemail automation, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now