Helpmonks Blog

Articles on our products, customer experience, customer service and business growth.

Articles on our products, customer experience, customer service and business growth
Expanding our infrastructure
Expanding our infrastructure

Helpmonks definitely hit a nerve as a collaborative email platform. So much so, that we are seeing over 1000 new customers in the last few months alone. As Helpmonks keeps growing, so has the demand on our server infrastructure. In the last few weeks and days we have been hard…

Razuna in a Docker container
Razuna in a Docker container

I’m happy to announce that I just published the Razuna Docker script for Razuna v.1.8.x to our Razuna Github repository. You can download the script at https://github.com/razuna/razuna_docker_1. The Razuna Docker script is the perfect way to build, run and maintain your Razuna installation and in the future will be the…

Get your signatures going with images
Get your signatures going with images

We are very please to let you know that we have just pushed one of the most requested features to Helpmonks — having signatures with images! Images can be added to both, the general mailbox signature and to the signature of each user. The mailbox signature can be found in the mailbox…

Now available: CC or BCC your replies
Now available: CC or BCC your replies

Here is a new feature that many of you have requested — you can now message another email address, via CC or BCC, on any outgoing message. However, instead of just doing this to any message, it is part of the workflow, hence you can selectively decide when to CC/BCC your messages.…

Color your labels
Color your labels

We are very excited to announce that you are now able to add colors to your labels in Helpmonks. Additionally, we’ve made it easier to add labels to your emails. Adding a color to your labels Adding a color to a label has been one of the top requests of…

Updated Workflow
Updated Workflow

Just a quick note, on a rather important update to the workflow. We enhanced the workflow so that you can now enter any email address to be matched. Previously, you could only match if the customer already existed in Helpmonks (hey, we learn too). This is just another one of…

A slew of updates
A slew of updates

We’ve been very busy here at Helpmonks to make your shared inbox better every day. Here are some of the latest enhancements to bring your team email to the next level. New attachment drop-down menu Better way to manage those attachments Many of our customers are receiving and sending hundreds…

You can now import users
You can now import users

As Helpmonks is growing we constantly explore how to make it easier for our customers to use Helpmonks. One of those time savers has just been made available — you can now import users from a CSV file. With the new import option you can import customer records and/or internal users in…

Razuna 1.8.2 is now available
Razuna 1.8.2 is now available

Razuna 1.8.2 and the latest version of the search server is now available. Razuna 1.8.2 contains these important changes: Search EnhancementsLocally stored documents are now indexed again, i.e. Razuna 1.8.2 features again the full body text of documents.Furthermore, the search for content of custom fields has been greatly enhanced. Upload…

Set a default assignee on replies
Set a default assignee on replies

We are happy to announce another feature that was requested by our customers — the option to set the default assignee on replies. Setting a default assignee on replies solves the issue where when you reply and forgot to assign it to yourself it will be done automatically done for you. Another…

Some updates
Some updates

Today we pushed a few updates to the Helpmonks platform. Some of these are direct user requests. Here is the list of changes: Enabled search for custom fields. If you haven’t done so, check out the custom fields plugin In the conversation list, messages that you have sent or replied…

Drafts, drafts, drafts
Drafts, drafts, drafts

We’re excited to announce that we released “Drafts” today. Drafts, as the name implies, autosaves your replies in Helpmonks and lets you easily return to them at a later time. All your drafts show on the left side panel, and navigating to ‘Drafts’ lists conversations with unsent drafts. Clicking on…

My travel hacks
My travel hacks

Update 2018: After having received over a thousand upvotes on Quora and being featured in newspapers, my post below was removed on Quora (without given a reason). Hence, I hope you get even more out of it right here 🙂 As I’m flying over 200k a year, I often get asked…

Razuna 1.8.1 maintenance release
Razuna 1.8.1 maintenance release

Razuna 1.8.1 and the Razuna Search Server 2.1 is now available. This is a maintenance release for all previous versions and we strongly encourage you to update immediately. With Razuna 1.8 we introduced new ways to store, manage and search your files. Especially, the search underwent major re-engineering efforts. Razuna…

Custom Fields are here!
Custom Fields are here!

Today is a big day here at Helpmonks as we’ve just released one of the most requested features – Custom Fields. With custom fields you can store relevant data for each customer right within the conversation itself. With default values and validation you can rest assure that users enter the…

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Helpmonks helps us answer customer emails at lighting speed
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Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, a completeLive-Chat tool, a mighty Email Marketing Platform that includes sending ofemail campaignsandemail automation, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now